Question 1

What is a temporary email?

Accepted Answer

A temporary email is a disposable email address used to receive emails without registering for a traditional email account. These emails typically expire after a certain period and are suitable for website registration, receiving verification codes, and other scenarios.

Question 2

How long is the validity period of TrustAvo temporary emails?

Accepted Answer

TrustAvo temporary emails are valid for 24 hours by default. During this period, you can receive emails normally. After expiration, the email address will be recycled and related emails will be cleaned up.

Question 3

How do I generate a new temporary email?

Accepted Answer

Click the "Generate New Email" button on the homepage to instantly get a new temporary email address. Each generated email address is unique.

Question 4

Can I customize the email address?

Accepted Answer

Currently, TrustAvo uses random generation to create email addresses to ensure security and anonymity. While customization is not available, we guarantee that each address is unique and secure.

Question 5

How long are received emails stored?

Accepted Answer

Received emails are stored during the email validity period, which is 24 hours. After expiration, all related emails are automatically cleaned up to ensure your privacy.

Question 6

Can I send emails?

Accepted Answer

TrustAvo focuses on email receiving services and currently does not support sending emails. This design maintains service simplicity and security.

Question 7

How do I save favorite email addresses?

Accepted Answer

Click the favorite button (star icon) next to the email address to add the current email address to your favorites. Saved emails will appear in your favorites list for easy access.

Question 8

Are temporary emails secure?

Accepted Answer

TrustAvo implements multiple security measures: encrypted data transmission, regular cleanup of expired data, and no storage of user personal information. However, please note that temporary emails are not suitable for important account registration or receiving sensitive information.

Question 9

Why am I not receiving emails?

Accepted Answer

Possible reasons include: 1) The email is still in transit, please wait a moment; 2) The sender's email was mistakenly marked as spam; 3) Incorrect email address. Please check if the email address is correct and try refreshing the page.

Question 10

Can I use it on mobile devices?

Accepted Answer

Absolutely! TrustAvo uses responsive design and works perfectly on phones, tablets, and desktop devices. You can use our service on any device with a consistent experience.

Question 11

Is TrustAvo free to use?

Accepted Answer

TrustAvo's basic service is completely free, including generating temporary emails, receiving emails, and favorites management. We are committed to providing free and convenient temporary email services.

Question 12

What should I do if I encounter technical issues?

Accepted Answer

If you encounter any technical issues, you can submit feedback through our contact page, or try common operations like clearing browser cache and refreshing the page. We will respond and resolve issues promptly.

Question 13

What languages does TrustAvo support for email content?

Accepted Answer

TrustAvo supports comprehensive multi-language email decoding including Chinese (GBK, GB2312, Big5), Japanese (Shift_JIS, EUC-JP, ISO-2022-JP), Korean (EUC-KR), Western European languages (French, Spanish, German, Italian, Portuguese), Cyrillic languages (Russian, Bulgarian, Ukrainian), Arabic, Greek, Hebrew, Turkish, Thai, Indian languages (Hindi, Sanskrit), Baltic languages, Vietnamese, and more. The system automatically detects and properly displays email content in these languages.

Question 14

How does TrustAvo handle emails in different character encodings?

Accepted Answer

TrustAvo uses advanced character encoding detection and decoding technology. It automatically recognizes over 30 different character encodings including UTF-8, GBK, Shift_JIS, ISO-8859 series, Windows code pages, and more. When you receive emails in any supported language, the system will automatically decode and display them correctly without requiring any manual configuration.

Question 15

Why might some international emails appear as garbled text?

Accepted Answer

If you see garbled text in emails, it might be due to: 1) Unsupported or very rare character encoding, 2) Corrupted email transmission, 3) Browser display issues. TrustAvo supports 99% of common international encodings, but if you encounter persistent issues with specific languages, please contact us with examples so we can improve our support.